The current version of the Splice desktop app is compatible with Windows 8.1 and up. Make sure you are running a supported operating system. This will help determine whether the issue is isolated to your specific user, or your computer as a whole. If all else fails, try creating a new user account on your Mac with admin privileges, and see if the Splice app can be installed onto that new account. After that, please re-download the installer, and reinstall the Splice app again. You may need to click the "lock" icon and enter your password before adjusting this setting. Under "allow apps downloaded from," please select "app store and identified developers," instead of "app store," if it's not on that already. Go to: System preferences > Security and privacy > General. Then download a fresh installer directly from Make sure you have deleted all previous instances of the installer (splice.dmg) from your Mac before attempting to install.
Ensure that there are no network monitoring/anti-virus programs that might be blocking Splice from installing (Little Snitch, Avast, CCleaner, Bit Defender, etc.) More information on this can be found here: Antivirus interference To check which type of account you're using, go to System Preferences > Users & Groups the account type will be displayed under your username on the lefthand side. Splice cannot be installed onto a standard user account or a guest account. Make sure you are installing Splice onto a Mac user account with admin privileges. This is the most common reason that the installer will fail. If you're running an OS older than 10.14, we unfortunately cannot guarantee that the app will install or run on your Mac.
The current version of the Splice desktop app is compatible with macOS 10.14 (Mojave) and up. If you're still having issues after following all of the below suggestions, please reach out to so we can take a look. Please follow the below troubleshooting steps, depending on which OS you're running. There are a number of different reasons the Splice application might be failing to install.
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